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Shipping information

Within 24 hours of receiving your order, your package will be prepared for shipment.

Orders are shipped by DHL as standard. After shipping, you’ll receive a tracking email that makes it easy to track your order online.

Standard delivery – 5,99 € fixed price (1-3 business days) *
Express delivery – 11,99 € fixed price (1 working day) *

Standard shipping international (EU countries) – 14,99 € fixed price (3-5 working days) *

* All outgoing parcels are insured by us. In case of loss or damage of the package, please contact us immediately. The processing of a research or damage report can unfortunately take a little time, because all eventualities must be checked. We ask for your understanding.

Special instructions for shipping abroad

Deliveries abroad may incur duties, taxes and fees which are not included in the total price displayed.

Countries we deliver to: Belgium, Bulgaria, Denmark. Germany, Estonia, Finland, France, Greece, Great Britain, Holland, Italy, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Malta, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

Easy return & easy exchange

If an item does not meet the expectations, you can of course return within a 14-day exchange period from receipt of the goods to us! Please contact our customer service via email and return the item carefully packed in its original condition to the following address:

Feline Vintage Jewelry GmbH
Marienstraße 8
D-52351 Düren

We take the postage back to us. Our customer service will send you a return label by email, which includes insured shipping via DHL.

As soon as a return arrived and was unpacked, we send an email. The full amount will be refunded within a week. The content of the package is checked for quality as well as completeness of the accessories. If the condition of the item has been changed, we can not take back the item unfortunately.

ATTENTION: The exchange of a piece of jewelry is generally NOT possible if the security label has been removed. For us, this means that you have already worn the item. Unfortunately, we can not take this back. Please note this notice before removing the label!

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